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Meet a CHP Dispatcher - Michelle "Nicky" Buresh

   PSD Michelle Buresh
PSD Michelle Buresh


Nicky was raised in Kansas, Connecticut, Arizona, and California. Although she was not from a military family, the experience of going to several different schools definitely made her a diverse individual. When she graduated from Vacaville High School in 1990, Nicky did not have her sights on any one career objective. While taking college level courses in both journalism and accounting, she worked as a waitress. Being a waitress was something Nicky really enjoyed because it gave her the opportunity to feel like she was helping others. This was a feeling that journalism and accounting just couldn’t provide.

PSD Michelle Buresh Nicky devoted herself to customer interaction, and was asked to train other waitresses. Later as a way to challenge herself, she began memorizing all of her orders. Soon she was remembering the tables of twelve on Sunday mornings. One day she waited on two ladies and asked if they were ready to order. One of the ladies asked, “Are you ready? I see you do not have a pen. Aren’t you going to write this down?” She advised, “No ma’am, but I assure you I will remember your entire order and give you the best service.” At the end of their lunch, both ladies advised her, “We didn’t believe you would be able to remember everything and give us great service, but you did. We just wanted to tell you that you are wasting your abilities here.” That night, Nicky prayed for a better job; one that would utilize her abilities as well as provide her the opportunity to help others. The next day, a CHP officer she had waited on for years, approached and asked if she had ever thought about a job as a CHP dispatcher. The rest is history.

Nicky has worked for the California Highway Patrol for 14 years. She has enjoyed the continued excitement that brings something new every day. Nicky’s greatest accomplishment is going home at the end of a shift knowing she has made a difference in someone’s life. From the 9-1-1 call where she helps a crying 5 year old find her address to send help for her father who had fallen, to working the radio and helping to ensure that Officers remain safe while doing their jobs.

PSD Michelle Buresh

Today, Nicky enjoys training newly hired dispatchers and helping them to obtain the same exciting career. She has also successfully passed the Public Safety Dispatch Supervisor examination. From Training, Community Outreach, and assisting her peers, this career was more than she could have ever asked for. Now married, Nicky has taken trips to Hawaii, bought her dream car, and is able to send her children to private school.