Public Safety Dispatcher Selection Process
Minimum Requirements ( Printable version)
REQUIREMENTS FOR ADMITTANCE TO THE EXAMINATION
Candidates that compete in a Commission on Peace Officer Standards and Training (POST) examination will be
restricted from taking the examination in the event that they have tested within 30 days prior to the examination
date. Based on POST guidelines, candidates shall not have tested for a period of one month (30 calendar days)
before taking the POST examination again. This applies even if the examination is taken through a different
department/agency than the original examination.
All applicants must meet the experience and/or education requirements for this examination by the written test
date. Your signature on your application indicates that you have read, understand, and possess the minimum
qualifications required. All applications must include "from" and "to" employment dates, hours per week, and
duties performed. Your work experience must clearly be described on your application.
Note: Applications received without this information will be rejected.
Experience: Qualifying experience may be combined on a proportionate basis if the requirements stated below
include more than one pattern and are distinguished as "Either I," "Or II," "Or III," etc. For example,
candidates possessing qualifying experience amounting to 50% of the required time of Pattern I, and additional
experience amounting to 50% of the required time of Pattern II, may be admitted to an examination as meeting
100% of the overall experience requirement.
- Six months of experience in the California state service performing the duties of a Public Safety Operator, CHP.
- One year of experience in dispatching work involving the operation of radio communications equipment; or
as an operator of a telephone switchboard or console.
- Two years of experience involving a substantial amount of telephone contact or three years of direct
contact with the public or other employees. Such experience must involve the responsibility to perform
numerous tasks simultaneously or progressively responsible experience in a field requiring decision-making
ability and the exercise of judgment. Thirty semester or 45 quarter units of college-level courses may be
substituted for one year of the required experience.
- Successful completion of 60 semester or 90 quarter units of college-level courses. (Persons who will complete the required units during the current semester/quarter will be admitted to the examination but they must produce evidence of successful completion of the units before they may be considered eligible for appointment.)
- Successful completion of the Commission on Peace Officers Standards and Training (POST) Certified Public Safety
Dispatcher Basic Course and six months of experience involving a substantial amount of direct and/or telephone
public contact. (NOTE: You must attach a copy of your POST certificate to your application.)
Special Requirement: Ability to type at a speed of not less than 40 words per minute; and a satisfactory record as a law-abiding citizen.
(NOTE: This classification requires a net typing speed of 40 words per minute. If you
are successful in the written test, you will be required to present an official typing certificate that
meets or exceeds the standard prior to being considered for hire from the employment list. Additionally,
possession of a typing certificate does not preclude being tested on site to verify your typing speed and
Special Personal Characteristics: Consistently reports to work on time
with a minimum of absences. Willingness to work nights, weekends, holidays, overtime and at unusual hours
is required; has emotional stability and even temperament; willingness and initiative to take independent
action; performs tasks accurately; positive attitude; adapts to shifting demands of the job; performs
effectively under stress and time pressure; tolerates a confined work space with sitting and/or standing
for prolonged periods; shows interest in serving the public; shows respect and consideration for others;
maintains confidentiality of information; works productivity without supervision; dependable; self-motivated;
mature; and a team-player.
Special Physical Characteristic: Normal hearing.
Drug Testing Requirement: Applicants for positions in this classification
are required to pass a drug screening test. (The drug screening test will be waived for employees who are
currently in a designated "sensitive" classification for which drug testing is required under State Personnel
Board Rule 213)