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CHP - Public Safety Dispatcher: A Typical Day
Imagine yourself doing the job of a Public Safety Dispatcher II with the CHP. An average day may begin with routine calls asking about traffic or road conditions. License plate and driver license information will have to be verified and confirmed for the officers in the field, who may also request you to call a tow truck service for a motorist. The officers will regularly give status reports and transmit information which you will need to relay to the appropriate parties. Another aspect of your job is to summon officers to traffic or other emergency calls by broadcasting the pertinent details.
A normal day's duties may consist of the following:
- Receiving, evaluating, and summarizing complaints prior to dispatching the information.
- Communicating with difficult callers.
- Receiving requests for service.
- Advising the public.
- Providing information to the public and other agencies.
- Monitoring and responding to radio and emergency systems.
- Keeping track of field units, complaints, and incidents.
- Dispatching field units.
- Querying databases.
- Record keeping.
Emergency Response
It is the nature of the job that at any time, an emergency call will require your full, immediate attention and response. Individuals who can remain calm, collected, and even-tempered during emergency situations are the candidates needed for the job.
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