Privacy Policy

The Department of the California Highway Patrol (Department) is committed to promoting and protecting the privacy rights of individuals, as enumerated in Article 1 of the California Constitution, the Information Practices Act of 1977 (Civil Code Section 1798-1798.78 et seq.), and other state and federal laws.

It is the policy of the Department to limit the collection and safeguard the privacy of personal information collected or maintained by the Department. The Department’s information management practices conform to the requirements of the Information Practices Act of 1977; the Inspection of Public Records of 1968 (Government Code Section 6250-6276.48 et seq.), also known as the Public Records Act; the State Agencies (Government Code Sections 11015.5 and 11019.9); and other applicable laws pertaining to information privacy.

​The Department follows these principles in collecting and managing personal information:

• Personal information on individuals is collected only as allowed by law. The collection of personal information is limited to what is relevant and necessary to accomplish a lawful purpose of the Department.
  
  Personal information, as defined in the Information Practices Act of 1977, is information which identifies or describes an individual including, but not limited to, name, social security number, physical description, home address, home telephone number, education, financial matters, and medical or employment history.

• Home, business or e-mail addresses, or account information from persons who simply browse our Internet websites are not collected. The Department collects personal information about individuals through our websites only if an individual provides such information to the Department voluntarily through forms or surveys. The information the Department automatically collects includes the domain name or Internet Protocol address that relates to the machine used to access the Department's websites, the type of browser and operating system used, the date and time when a website was visited, web pages displayed, and any uploaded forms

• Google Analytics are used to help improve our websites. The Department uses Google Analytics to help understand how visitors interact with our websites so the sites may be improved. You can read Google’s security and privacy policies for Google Analytics and choose not to have your data used by Google Analytics by downloading their opt-out browser add-on.
  

• Session cookies in some areas to improve the overall usability of our websites may be used. Cookies are small text files placed on your computer, often without your knowledge, while visiting certain websites on the Internet used to identify your computer. For example, cookies are used by some websites to greet you personally, to post a list of your favorite books to purchase, to remember what you had in your shopping basket the last time you visited.
  
  When visiting our websites, a temporary cookie may be placed on your computer for applications such as online complaint forms, which you may request to be sent to you electronically or by mail. The session cookies are used to facilitate the interaction between you and the fields in the form. The cookies are not used to collect or store information about you and do not track you if you return to our website. In your web browser settings you may either manually delete cookies or select to delete history on exit. Please refer to your web browser for specific instructions.
  
  You can prevent cookies from being placed on your computer by accessing your web browser's preferences menu and deleting existing cookies. There also are commercial programs available to help you manage cookies. Before taking such steps, you should be aware that some websites may not work properly if you choose to block the placement of cookies on your computer. You will need to decide whether enabling cookies outweigh privacy concerns.

• We strive in each instance to tell people who provide personal information to the Department the purpose for which the information is collected. At the time of collection, we also strive to tell persons who are asked to provide personal information about the general uses which may be made of that information. We tell people who provide personal information about their opportunity to review that information. The Department allows individuals who provide personal information to review the information and contest its accuracy or completeness.
  

• Use or disclosure of personal information is only for the specified purposes, or purposes consistent with those purposes, unless we get the consent of the subject of the information, or unless required by law or regulation. The Public Records Act exists to ensure government is open and the public has a right to have access to appropriate records and information possessed by state government. At the same time, there are exceptions in both state and federal law to the public's right to access public records. These exceptions serve various needs, including maintaining the privacy of individuals. In the event of a conflict between this Policy and the Public Records Act, the Information Practices Act of 1977, or other law governing the disclosure of records, the applicable law will control.
  

• Information security safeguards are taken with reasonable precautions to protect the personal information collected or maintained by the Department against loss, unauthorized access, and illegal use or disclosure. The Department uses encryption to protect the security of individuals' personal information during transmission of such information through the Department's websites. Such personal information is stored by the Department in secure locations. The Department's staff is trained on procedures for the management of personal information, including limitations on the release of information. Access to personal information is limited to those members of the Department’s staff whose work requires such access. Confidential information is destroyed according to the Department’s records retention schedule. The Department conducts periodic reviews to ensure proper information management policies and procedures are understood and followed.
  
  The Department encourages all individuals to use appropriate safeguards to secure all their technology devices (e.g., computer, tablet, smartphone, wireless networks) to protect the information which may be on, or access through, those devices.

Please note our Privacy Policy reflects the Department's current business practices and is subject to change without notice. If you have questions, or would like additional information, regarding the Department's Privacy Policy, you may e-mail our Privacy Administrator at PRM@chp.ca.gov.