(514) Los Angeles Communications Center
Phone: Address:
2901 West Broadway
Hours:
Monday: 24/7
This is a CHP dispatch center. This facility is not open to the public.
Connecting Californians to First Responders
On average, each person will dial 9-1-1 at least twice in their lifetime. Whether facing a major emergency, such as a natural disaster, or reporting a traffic hazard, the dedicated public safety dispatchers at the Los Angeles Communications Center (LACC) ensure help reaches those in need. These professionals form the critical link between first responders and motorists, handling millions of calls annually to keep California’s roadways safe.
LACC serves as the largest Public Safety Answering Point (PSAP) in California and the third largest in the nation, managing over 2.7 million calls annually. Staffed 24/7, over 180 highly trained dispatchers support over 1,500 uniformed personnel and 300 tow truck operators, ensuring a seamless response to emergencies across Los Angeles County’s extensive freeway system.
Highly Trained & Accredited Dispatchers
LACC dispatchers undergo extensive training and are certified by the Commission on Police Officer Standards and Training (POST). These professionals provide critical support for 10 CHP field offices, utilizing statewide, national, and international criminal justice databases to assist in investigations and enforcement operations.
In November 2014, CHP Communications Centers became the first state highway patrol agency in the nation to receive communications accreditation from the Commission on Accreditation for Law Enforcement Agencies (CALEA).
In January 2017, CHP Communications Centers were certified by the Association of Public-Safety Communications Officials (APCO) International, recognizing their excellence in public safety communications.
Advanced Communications Technology & Facilities
LACC operates from an 18,000-square-foot facility, equipped with 54 state-of-the-art dispatch consoles for managing radio communications, telephone operations, and Computer-Aided Dispatch (CAD) functions. The center also oversees:
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- The Traffic Management Center (TMC)
- Metro’s Freeway Service Patrol (FSP) tow trucks
- Metro’s Express Lanes operations
- The Intelligence, Records, and Investigative Support (IRIS) Unit, which provides real-time intelligence to assist field officers in criminal investigations, vehicle tracking, and other law enforcement operations.
COMMANDERS MESSAGE
“Public safety is a team effort and it takes all of us to ensure the safety of our communities. As the commander of the Los Angeles Communication Center, I want you to know that our dispatchers are highly trained professionals who prioritize emergency calls to ensure you receive the required assistance. We stand ready to assist and serve you with pride and professionalism during some of the most stressful moments of your life.”
Captain Sergio Perez began his career with the California Highway Patrol (CHP) in 2001. His foundational years were spent in the West Valley and Ventura Areas, where he worked patrol, learned the fundamental skills of a CHP officer and built relationships in the communities he served. In June 2006, Captain Perez transferred to the Southern Division Investigative Services Unit (ISU), where he served as a vehicle theft investigator for nearly three years.
Following his work in vehicle theft, Captain Perez was assigned to the FBI’s joint Sexual Assault Felony Enforcement (SAFE) task force, where he spent seven years focusing on crimes against children. In 2016, he promoted to sergeant and transferred to patrol in the Santa Maria Area until late 2017. He subsequently transferred to the Santa Barbara Area, and later back to the Ventura Area in early 2018.
By early 2019, Captain Perez transferred back to the Southern Division Investigative Services Unit, taking on the role of sergeant for the Major Crimes Unit. In late 2021, he promoted to lieutenant and was assigned to the Ventura Area until his return to the Southern Division Investigative Services Unit in mid-2023. There, he oversaw several task forces and investigative units assigned to the Los Angeles County Area. In early 2026, Captain Perez promoted to captain and assumed command of the Los Angeles Communication Center.
During his tenure, Captain Perez has been involved in several specialized units and assignments such as being a member of the Warrant Service Team (WST), Critical Incident Investigation Team (CIIT), Special Response Team (SRT), and Statewide Street Racing Enforcement/ Education Team.
Captain Perez proudly served in the United States Marine Corps and is proud to serve the people of the State of California.