Sven Miller, Commander Office of Community Outreach & Media Relations 601 North 7th Street, Sacramento, CA 95811
Fran Clader Director of Communications (916) 843-3310
SACRAMENTO, Calif. – A calm, professional, and unseen voice in times of crisis, public safety dispatchers are an essential link for the California Highway Patrol (CHP) and the public. To highlight their service, the CHP joins other law enforcement agencies to recognize National Public Safety Telecommunicators’ Week, April 14-20, 2019. “The selfless efforts of telecommunications professionals are crucial for public safety,” CHP Commissioner Warren Stanley said. “With any new crisis, dispatchers who provide services to the public and every CHP unit are to be commended for their dedication and hard work.” More than 900 public safety dispatchers work for the CHP, in 24 Communications Centers statewide, where they handled more than seven million calls in 2018. A large majority of the wireless 9-1-1 calls in California are handled by CHP dispatchers. Calls are never routine. Dispatchers must instantly determine the correct response to ensure safety in an emergency. They are also in constant communication with patrol officers, looking up license plates, driver license numbers, and running criminal record checks on wanted subjects. Although text to 9-1-1 is now available in many parts of California, voice calls are better whenever possible. More areas will add text to 9-1-1 in the coming years. Calling 9-1-1 can be stressful. The following tips will help callers during an emergency:
Stay as calm as possible.
Call from a landline if
Be prepared to provide your
name, phone number, address or location, and a detailed description of the
incident or vehicle being reported.
Cellular telephones may not
tell the call-taker where you are.
The location of the emergency may be the single most important
information for the dispatcher in case the call is cut off.
Wait for the dispatcher to
ask questions, and then answer clearly and calmly.
Listen carefully and follow
all directions provided by the dispatcher.
Be prepared to provide a
physical description if the emergency involves a criminal suspect.
Remember, 9-1-1 is for
Misuse of the emergency 9-1-1 system will result in a delay for
callers with real emergencies and is punishable by a fine of not more than