The Los Angeles Communications Center is one of 24 California Highway Patrol Communications Centers throughout the State. Although we serve one County there is an estimated 9.75 million residents - larger than the population of 42 states, and home to almost 30 percent of all California residents.
Our Center has approximately 180 Public Safety Dispatchers and Public Safety Operators who answer an average of 175,000 emergency and public information calls each month. Additionally, we provide radio communications for 10 California Highway Patrol (CHP) Area offices.
In an emergency, call 911 or your local emergency number immediately from any wired or wireless phone. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. Examples include: A fire. A crime, especially if in progress. A car crash, especially if someone is injured. A medical emergency.
Important: If you’re not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help.
Be prepared to answer the call-taker’s questions, which may include:
The location of the emergency, including the street address. The phone number you are calling from. The nature of the emergency. Details about the emergency.
Remember: the call-taker’s questions are important to get the right kind of help to you quickly.
Yes, it is legal. The law allows a driver to use a wireless telephone to make emergency calls to a law enforcement agency, a medical provider, the fire department, or other emergency services agency.
An emergency call is a life-threatening or potentially life threatening situation, which requires the immediate response of police, fire, or emergency medical responders, such as a traffic collision, drunk driver, crime in-progress, and road hazards. A non-emergency call includes, but is not limited to, non-emergency roadway hazards, a road sign that is down, a late reported traffic collision, etc.It is not appropriate to call 9-1-1 to ask for directions, check the local weather forecast, to “test” a new wireless phone, or complain about your cable company.
We require basic information when you call. Because of the nature and limitations of cellular telephones, you must be prepared to give us your location, including address, street, and cross street. If you are on the freeway you need to be able to tell the dispatcher which freeway you are on, the direction of travel and the name of the nearest on or off ramp. You will also need to give the dispatcher a brief description of the emergency. We will ask for your name and the telephone number from which you are calling. We understand your call is urgent. Remain calm, speak clearly and be patient. The details are important in order to assure you receive the appropriate services.