On average, each person will dial 9-1-1 at least twice in their lifetime. Whether faced with a large-scale emergency situation in the wake of a natural disaster or simply reporting a traffic hazard, the only thing that connects people to the first responder assistance they need are the dedicated 9-1-1 dispatchers working at the Los Angeles Communications Center (LACC) and in emergency call centers across the State of California. The men and women of LACC form the critical link between first responders and motorists logging over 100 million daily miles on Los Angeles County freeways. Staffed 24 hours a day, LACC Public Safety Dispatchers and Operators work tirelessly behind the scenes to handle 9-1-1 calls, non-emergency calls and dispatching for over 1,500 uniformed personnel and 300 tow truck operators. Calling 9-1-1 for any reason can often be an overwhelming and stressful experience. LACC has over 180 dispatch personnel who are trained to offer both emergency and non-emergency information and are certified by the Commission on Police Officer Standards and Training (POST). On average, LACC handles over 2.7 million calls per year, while providing critical operational support to our 10 CHP field offices. Dispatchers are also responsible for tracking and updating a multitude of local, state and national criminal justice databases. LACC is a 18,000 square foot facility situated near the geographical center of Los Angeles County and only 7 miles from Downtown Los Angeles. LACC houses 54 state-of-the-art consoles equipped to handle radio communications, telephone communications and computer aided dispatch (CAD) functions. LACC also serves as the command for 22 uniformed personnel responsible for the oversight of LACC, its Traffic Management Center (TMC), Metro’s Freeway Service Patrol (FSP) tow trucks and Metro’s Express Lanes. In November 2014, CHP Communication Centers were formally accredited by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA). Having received this honor, the CHP became the first accredited state highway patrol in the nation to receive communications accreditation. In January 2017, CHP Communications Centers were certified by the Association of Public-Safety Communications Officials (APCO) International. APCO is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association.
Captain Gregg has over 19 years of law enforcement experience. He began his law enforcement career with the California Highway Patrol in 2002 when he was assigned to the San Francisco Area office. While in San Francisco, Captain Gregg was assigned to the Safety Service Program (SSP) team, ensuring the safety and security of all California State buildings and properties throughout San Francisco. Captain Gregg also served as an Officer in Charge (OIC), Field Training Officer (FTO) and Commercial Vehicle Officer. In 2005, he moved to Los Angeles to accept an assignment on the Los Angeles County Auto Insurance Fraud Task Force. While assigned to the task force, Captain Gregg worked with numerous allied agencies investigating several high-profile cases such as the Black Widow Murders. In 2010, he promoted into the San Jose Area office to work as a field Sergeant, before returning in 2011 to a headquarters assignment in Los Angeles.
In 2014, he promoted to Lieutenant and was assigned as the Field Operations Lieutenant in the Central Los Angeles Area office. In 2015, Captain Gregg was selected as the Executive Lieutenant for Southern Division where he managed the Southern Division Training Unit, Applications Unit, Community Engagement and Recruitment Team, as well as the Local Area Network (LAN) unit. He was also assigned to both the Critical Incident Investigative Team (CIIT) and Special Response Team (SRT) where he participated in several civil unrest deployments. From 2017 to 2022, Captain Gregg was assigned as the Field Operations Lieutenant in the Altadena Area. During his time in the area, Captain Gregg was extensively involved in ensuring the safety and security of several Tournament of Roses Parade and Rose Bowl Games, Major League Baseball postseason games, Super Bowl LVI, and several other high-profiles events. Captain Gregg also worked as the Southern Division Protective Services Detail Coordinator overseeing the security and safety of United States government officials, heads of state, and foreign dignitaries while they traveled through Southern California.
On July 1, 2022, Captain Gregg assumed command of the Los Angeles Communications Center (LACC), the largest Public Safety Answering Point (PSAP) in the State of California and third largest in the country with over 230 sworn and civilian employees. LACC dispatchers answer more than 1.3 million 9-1-1 calls per year and over 2.7 million calls in total. From 1997 to 2002, Captain Gregg served in the United States Marine Corps as a Field Artillery Officer.Education:Captain Gregg earned a Bachelor of Science Degree in Transportation and Logistics in 1997 from Iowa State University and a master’s degree in Security Studies in 2019 from the Naval Postgraduate School.