On average, each person will dial 9-1-1 at least twice in their lifetime. Whether faced with a large-scale emergency situation in the wake of a natural disaster or simply reporting a traffic hazard, the only thing that connects people to the first responder assistance they need are the dedicated 9-1-1 dispatchers working at the Los Angeles Communications Center (LACC) and in emergency call centers across the State of California. The men and women of LACC form the critical link between first responders and motorists logging over 100 million daily miles on Los Angeles County freeways. Staffed 24 hours a day, LACC Public Safety Dispatchers and Operators work tirelessly behind the scenes to handle 9-1-1 calls, non-emergency calls and dispatching for over 1,500 uniformed personnel and 300 tow truck operators. Calling 9-1-1 for any reason can often be an overwhelming and stressful experience. LACC has over 180 dispatch personnel who are trained to offer both emergency and non-emergency information and are certified by the Commission on Police Officer Standards and Training (POST). On average, LACC handles over 2.7 million calls per year, while providing critical operational support to our 10 CHP field offices. Dispatchers are also responsible for tracking and updating a multitude of local, state and national criminal justice databases. LACC is a 18,000 square foot facility situated near the geographical center of Los Angeles County and only 7 miles from Downtown Los Angeles. LACC houses 54 state-of-the-art consoles equipped to handle radio communications, telephone communications and computer aided dispatch (CAD) functions. LACC also serves as the command for 22 uniformed personnel responsible for the oversight of LACC, its Traffic Management Center (TMC), Metro’s Freeway Service Patrol (FSP) tow trucks and Metro’s Express Lanes. In November 2014, CHP Communication Centers were formally accredited by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA). Having received this honor, the CHP became the first accredited state highway patrol in the nation to receive communications accreditation. In January 2017, CHP Communications Centers were certified by the Association of Public-Safety Communications Officials (APCO) International. APCO is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association.
Captain Zizi first joined the California Highway Patrol (CHP) in 2000, fulfilling his childhood dream of becoming a CHP Officer. Since that time, he progressed through the ranks, working details with increasing responsibility in five commands within Los Angeles County. Captain Zizi enjoyed being CHP’s county-wide Public Information Officer and temporary assignments to the Los Angeles County Sheriff’s Department, Los Angeles Police Department, and Inglewood Police Departments for assistance with crime suppression. He has extensive experience in community policing and at one point led a team of Community Oriented Public Safety (COPS) Officers. More recently, Captain Zizi served as Interim Assistant Chief for the Exposition Park Department of Public Safety, a small law enforcement agency tasked with providing safety and security to the millions of visitors who visit Exposition Park in Los Angeles. In April 2019, Captain Zizi was promoted to lead the California Highway Patrol’s Los Angeles Communications Center (LACC), based out of the Los Angeles Regional Transportation Management Center in Los Angeles (Eagle Rock). As the Commander of LACC, Captain Zizi oversees the following valuable programs extending throughout Los Angeles County: Patrol operations of Metro ExpressLanes; Screening, Training and Monitoring of over 300 Freeway Service Patrol tow truck operators; Managing the response to large traffic incidents from the CHP’s Traffic Management Center; Managing the local response to emergency incidents from the CHP’s Emergency Operations Center; Managing the hard working Public Safety Dispatchers and Operators on the dispatch floor, who answer hundreds of thousands of calls per month. Captain Zizi has attained Basic, Intermediate, Advanced, Supervisory, and Management certificates from the California Police Officer's Standards and Training (POST), and the Department’s Command Course. He is a member of several associations including: Association of Inspector Generals, California National Emergency Numbers Association, National Organization of Black Law Enforcement Executives, Peace Officers Association of Los Angeles County, State Information Officers Council, and Women Leaders in Law Enforcement of Los Angeles County.