The Golden Gate Communications Center (Bay Area 9-1-1 Center) serves the nine San Francisco Bay Area counties: Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma. The Public Safety Dispatchers and Operators answer wireless 9-1-1 calls and provide radio communications for 12 California Highway Patrol area offices, three commercial vehicle enforcement facilities, and the air operations unit located in Napa. Whether faced with a large-scale emergency in the wake of a natural disaster or simply reporting a traffic hazard, the only thing that connects the motoring public of the Bay Area to the emergency responders they need on scene are the first of the first responders, which are the dedicated 9-1-1 dispatchers working at the Golden Gate Communications Center and in emergency call centers across the State of California. Staffed 24 hours a day, 7 days a week, 365 days a year, Golden Gate Communications Center Public Safety Dispatchers and Operators work tirelessly behind the scenes to handle 9-1-1 calls, non-emergency calls, and dispatching uniformed personnel and Freeway Service Patrol tow truck operators throughout the Bay Area.
