The Golden Gate Communications Center (Bay Area 9-1-1 Center) serves the nine San Francisco Bay Area counties: Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma. The Public Safety Dispatchers and Operators answer wireless 9-1-1 calls and provide radio communications for 12 California Highway Patrol area offices, three commercial vehicle enforcement facilities, and the air operations unit located in Napa. Whether faced with a large-scale emergency in the wake of a natural disaster or simply reporting a traffic hazard, the only thing that connects the motoring public of the Bay Area to the emergency responders they need on scene are the first of the first responders, which are the dedicated 9-1-1 dispatchers working at the Golden Gate Communications Center and in emergency call centers across the State of California. Staffed 24 hours a day, 7 days a week, 365 days a year, Golden Gate Communications Center Public Safety Dispatchers and Operators work tirelessly behind the scenes to handle 9-1-1 calls, non-emergency calls, and dispatching uniformed personnel and Freeway Service Patrol tow truck operators throughout the Bay Area.
Captain Serrato has 16 years of law enforcement experience. He began his career with the California Highway Patrol in 2006, when he was assigned to work in Oakland. Captain Serrato worked as a Sergeant in both Merced and Modesto. In 2020, he promoted to Lieutenant in the Redwood City Area, where he worked before being assigned as the Commander of the Nimitz Commercial Vehicle Enforcement Facility in December of 2021. Captain Serrato has been a member of the Department’s Special Response Team (SRT) and has deployed to numerous civil unrest events, and catastrophic wildfires. On November 1, 2022, Captain Serrato was fortunate to be promoted to Captain of the Golden Gate Communications Center. The Golden Gate Communications Center is the Department’s consolidated communications center serving all nine San Francisco Bay Area counties. The Golden Gate Communications Center is responsible for dispatching for approximately 1, 000 uniformed officers in all nine bay area counties. Including the commercial vehicle enforcement facilities and air operations.
Captain Serrato would like to welcome you to the California Highway Patrol and the Department’s many programs and services, “I take satisfaction in working with a diverse group of experienced colleagues who work tirelessly to support our objective of protecting the lives and property of Californians and visitors to our state.” Numerous California Highway Patrol offices feature Senior Volunteer posts and Explorer Posts (ages 15-21), “I invite you to give back and enhance public services in your community with the California Highway Patrol.” The California Highway Patrol needs public safety operators and public safety dispatchers. Please email 318recruiting@chp.ca.gov or visit dispatch.chpmadeformore.com for more details on how to apply to be a dispatcher or operator. Additionally, the California Highway Patrol has begun a multiyear recruitment effort to fill 1,000 available officer positions. If you want to work with the California Highway Patrol and make a difference in people’s lives, please visit www.chpcareers.com or contact the state-wide Recruitment Section at (916) 843-4300.
Education: Captain Serrato graduated from California State University, Fresno, with a Bachelor of Science in Criminal Justice in 2006, and the Naval Postgraduate School in Monterey with a Master’s in Security Studies in 2022.
